Shipping policy

All Seitz furniture is made to order in Switzerland. Estimated production lead times are listed on each product page and begin once your order has been confirmed.

Production Lead Times

Our standard production lead time is approximately 6–8 weeks. Lead times are estimates and may vary depending on the product, material availability, order size, customization, or workshop schedule.

Production lead time does not include shipping or delivery time.

United States

Orders shipped to the United States include import processing, customs clearance, receiving at our New York warehouse, and delivery within the continental United States.

Delivery and import service costs are calculated at checkout based on your order and delivery location.

Once your order has arrived and cleared customs, you will be contacted to coordinate delivery.

Switzerland

Orders within Switzerland are fulfilled domestically from our workshop in Switzerland. Delivery costs are calculated at checkout based on your order and delivery location.

Delivery

Furniture deliveries may require a scheduled delivery appointment. Please ensure that someone is available to receive and inspect the order at the agreed delivery time.

Customers are responsible for confirming that furniture will fit through all entrances, elevators, stairways, hallways, and other access points required for delivery.

Additional charges resulting from restricted access, missed delivery appointments, storage, redelivery, or other circumstances outside of Seitz's control may be the responsibility of the customer.

Shipping and delivery dates are estimates and are not guaranteed. Delays may occur due to customs processing, carrier schedules, weather, or other circumstances outside of our control.

Returns

All Seitz furniture is made to order specifically for you. For this reason, we do not accept returns, exchanges, or refunds for change of mind.

Cancellations

Orders may only be cancelled before production has begun. If you need to request a cancellation, please contact us as soon as possible.

Once an order has entered production, it cannot be cancelled or refunded.

Damaged or Incorrect Orders

Please inspect your order at the time of delivery. Any visible damage should be noted with the delivery provider before accepting the shipment whenever possible.

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs showing the issue.

We will review the issue and, where appropriate, arrange for repair, replacement, or another suitable resolution at no additional cost to you.

Damage that occurs after delivery as a result of misuse, improper care, modification, or normal wear is not considered a manufacturing defect.

Natural Materials

Our furniture is made from natural materials, including solid wood. Variations in grain, color, texture, knots, and other natural characteristics are inherent to the material and are not considered defects.

Wood may change in tone over time through exposure to light and use. These changes are a natural part of the material's aging process.

Custom and COM Orders

Custom orders, including furniture produced using Customer's Own Material (COM), are final sale and cannot be returned or exchanged, except where required by applicable law.

Refunds

If we determine that a refund is appropriate, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.